The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Items on sale
I want you to love your purchase! If for any reason you are not satisfied with your purchase please contact me prior to leaving feedback... I will need a photo of the broken item for insurance purposes. I will be happy to exchange or refund the purchase price if the items are returned to me in original state within 7 days.
Shipping with tracking number are expensive but is safer than simple mail.
Custom-made products are not refund!
PAY ATTENTION: Shipping costs to return are buyer's responsibility!
Why to choose Bottega Krua?
Because it is Made in Italy, we use no-toxic colors and recyclable material