Shop policies

Returns and exchanges:
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale   
I want you to love your purchase! If for any reason you are not satisfied with your purchase please contact me prior to leaving feedback... I will need a photo of the broken item for insurance purposes. I will be happy to exchange or refund the purchase price if the items are returned to me in original state within 7 days.

Shipping with tracking number are expensive but is safer than simple mail.

Custom-made products are not refund!

PAY ATTENTION: Shipping costs to return are buyer's responsibility!

Shipping:

I will mail you the item in a rigid and safe box so that the piece will not damaged. I use the italian mail. 

Delivery days from 3-30 business days, depends on destination.
Delivery days to United States is about 10-20 days
Delivery days to Asia is about 20-30 days
Delivery days to Australia is about 20-30 days

Delivery days to Europe is about 7 days

If the shipping takes longer it is because a custom inspection, so don't worry, your purchase will be delivered. 

If you need a faster shipping ask me before to buy the item a shipping by the express courier but it will be more expensive.

Custom orders:

Cause i need to make them the waiting time is usually 20/30 days. Sometimes could be faster, it depends how many orders I have in line and the complexity of the piece. Please remember to read always the description of every listing because some pieces are ready to ship and other pieces are made to order.

GDPR:

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency

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Cookies Policy

Last updated: june 24th, 2018

Bottega Krua uses cookies on www.bottegakrua.com. By using the Service, you consent to the use of cookies.

 Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

 What are cookies

 Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

 How Bottega Krua uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

 In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

 You can learn more about cookies and the following third-party websites:

 AllAboutCookies: http://www.allaboutcookies.org/

Network Advertising Initiative: http://www.networkadvertising.org/