I will mail you the item in a rigid and safe box so that the piece will not damaged. Tracking number is always provided.
I’ll ship worldwide by UPS express delivery but if you live in a difficult to reach area.
Delivery time depends by destination. - United States delivery takes about 3/4 days. - Asia delivery takes about 3/4 days. - Australia delivery takes about 3/4 days. - Europe delivery takes about 2/3 days. - Italy delivery takes 1/2 days. - difficult to reach areas the shipping will take about 15 days and I’ll ship by Post NL. Tracking number is provided as well.
If the shipping takes longer it is because a custom inspection, so don't worry, your purchase will be delivered.
I will pack your purchase so carefully with bubble wrap and paper in a rigid box. I know my pieces so I know perfectly which parts are more breakable, so don't worry your order will arrive safe.
If the item will arrive broken, please send me a picture of it and I will refund you!
A certification of origin is attached to every item.
Returns and exchanges:I gladly accept returns and exchangesContact me within: 7 days of deliveryShip items back within: 14 days of deliveryThe following items can't be returned or exchanged:Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:Custom or personalized ordersIntimate items (for health/hygiene reasons)Items on sale Returns and exchange details:I want you to love your purchase! If for any reason you are not satisfied with your purchase please contact me prior to leaving feedback... I will need a photo of the broken item for insurance purposes. I will be happy to exchange or refund the purchase price if the items are returned to me in original state within 7 days.
Shipping with tracking number are expensive but is safer than simple mail.
Custom-made products are not refund!
PAY ATTENTION: Shipping costs to return are buyer's responsibility!
Cause I need to make them the waiting time is usually 20/30 days.
Sometimes could be faster, it depends how many orders I have in line and the complexity of the piece.
Please remember to read always the description of every listing because some pieces are ready to ship and other pieces are made to order.
How long it takes to make a piece?
Usually from 25 to 35 hours. Steps are:
making the raw piece
drying process (in winter is slowly cause the cold)
first kiln firing
second kiln firing
painting with gold luster (only pieces with gold)
third kiln firing (only pieces with gold)
Are your pieces one of a kind?
Of course, every single piece is not identical, they are pretty similar but they are handmade and not an industrial production.
What material do you use?
I use only high quality italian materials, the clay is local and the glazes are not toxic, absolutely lead free (pay attention a cheap pottery piece means low quality materials, always). I use italian and american glazes too. My creations are durable because every single piece is made with love and I want my customers will be satisfied.
Are ceramic items dishwasher and microwave safe?
Yes they are, but pieces with gold.
Do you ship worldwide?
Absolutely, I am used to ship all countries in Europe and United States too. And I pack everything very carefully.
Are the pieces signed?
My pieces are all signed and numbered on the bottom.
Do you attach a certification of origin with the purchase?
Yes I do. It is a certification that the piece is totally made in italy, handmade and handpainted.
Why I have to buy from you and not from another pottery artist?
because I am a consolidated artist so you are buying art not only pottery
high quality materials
I respect the MOCA law
I don't use toxic glazes
my pieces are one of a kind
you can't find something like my pieces in another place
it is made in Italy (big guarantee and prestige)
I can personalize the piece with your pet name
I pack so carefully every single item
shipping is traceable
Prodotti suggeriti con il Reserved pet urn for Kristin
Why to choose Bottega Krua?
Because it is Made in Italy, we use no-toxic colors and recyclable material