Effective Date: [Insert Date]

Website: [Insert Website URL]

Data Controller: [Your Business Name]

Address: [Full Address]

Email: [Contact Email]

Introduction

This Privacy Policy explains how [Your Business Name] (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from our WooCommerce-powered website. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Italian laws. 

Age Restriction

This website sells products intended for adults only. By using this site, you confirm that you are at least 18 years old (or the legal age in your country). We do not knowingly collect personal data from minors.

What Data We Collect

a) Information you provide When you place an order or contact us, we collect:

  • Name and surname
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details

b) Account data
If you create an account:

  • Username
  • Password (encrypted)
  • Order history

c) Payment data
Payments are securely processed via third-party providers such as:

  • Stripe
  • PayPal

We do not store full payment card details.

d) Automatically collected data

  • IP address
  • Browser and device information
  • Pages visited and interaction data

WooCommerce & WordPress Data Collection

Our website is built on WordPress and uses WooCommerce. These systems collect and store data for:

  • Processing orders and payments
  • Managing customer accounts
  • Shipping and delivery
  • Tax calculations

WooCommerce may store:

  • Location, IP address, and browser type (for fraud prevention and tax calculation)
  • Shipping address (to estimate shipping costs)
  • Cookies to track cart contents while browsing

Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contractual necessity – to fulfill your orders
  • Legal obligations – accounting and tax compliance
  • Legitimate interests – security, fraud prevention
  • Consent – marketing and cookies

How We Use Your Data

We use your information to:

  • Process and ship your orders
  • Manage your account
  • Provide customer support
  • Send order confirmations and updates
  • Improve website performance
  • Prevent fraud and abuse
  • Send marketing emails (only if you opt in) 

Cookies

We use cookies through WordPress and WooCommerce for:

  • Cart functionality
  • Login sessions
  • Analytics (e.g., Google Analytics)
  • Marketing (only with consent)

You can manage your preferences via our cookie banner when you first visit the site.

Who We Share Your Data With

We may share your data with:

  • Payment providers (Stripe, PayPal)
  • Shipping carriers (couriers)
  • Hosting provider
  • WordPress/WooCommerce plugins
  • Analytics tools (e.g., Google Analytics)

All third parties process data in accordance with GDPR. 

We do not sell your personal data.

Data Retention

We retain your data as follows:

  • Orders: up to 10 years (legal/tax purposes)
  • Accounts: until deleted by user or upon request
  • Marketing data: until consent is withdrawn

Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact: [Insert Email]

You may also file a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali). 

Data Security

We implement appropriate security measures, including:

  • SSL encryption
  • Secure payment gateways
  • Access control to personal data

However, no system is completely secure. 

Third-Party Plugins

Our website may use third-party WordPress plugins that process data (e.g., SEO tools, security plugins, analytics tools). Each plugin may collect and process data according to its own privacy policy.

International Data Transfers

Some services (e.g., Google, Stripe) may transfer data outside the EU. In such cases, appropriate safeguards (e.g., Standard Contractual Clauses) are applied.

Legal Use Disclaimer

Our products (including ceramic pipes, bongs, and chillums) are intended for legal use only. Customers are responsible for complying with all local laws.